PRIVACY POLICY
Privacy Policy
Effective Date: 28 FEBRUARY
1. Introduction
Haute Creations (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://hautecreations.co.za/
or engage with our services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide Directly
When you complete a contact form, request a consultation, or communicate with us, we may collect:
Full name
Email address
Phone number
Project details
Property address (if applicable)
Any additional information you voluntarily provide
2.2 Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited
Time spent on pages
Cookies and tracking data
3. How We Use Your Information
We use your information to:
Respond to enquiries and consultation requests
Provide interior design services
Communicate project updates
Improve our website and services
Send relevant updates or marketing communications (if you opt in)
Comply with legal and regulatory obligations
We will not sell your personal information to third parties.
4. Legal Basis for Processing (POPIA Compliance)
We process personal information based on:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests (such as improving services)
5. Sharing of Information
We may share your information with:
Trusted service providers (e.g., web hosting, email providers)
Contractors or consultants involved in your project
Regulatory authorities if required by law
All third parties are required to handle your data securely and in compliance with applicable laws.
6. Cookies
Our website may use cookies to enhance user experience and analyse website traffic.
You may disable cookies in your browser settings, although this may affect website functionality.
7. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against:
Unauthorised access
Loss or misuse
Alteration or disclosure
While we strive to protect your data, no method of transmission over the internet is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
9. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us at the details below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
11. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
Haute Creations
Email: pierre@genr8agency.com
Phone: 0733675717
Website: https://hautecreations.co.za/
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.